One official support channel.
Email support
Use this address for app help, technical questions, account-related requests, feedback, and privacy questions.
Common questions, rewritten as a quick desk guide.
App will not openUpdate nicholsm, restart the device, then reinstall the app if the issue continues.
Sign-in or sync issueCheck the network, try Wi‑Fi and mobile data, then confirm your login details.
Notifications missingEnable notifications for nicholsm in iOS Settings and check Focus or Do Not Disturb modes.
Try these before contacting us.
Install the latest available version of nicholsm from the App Store.
Restart your device and open the app again.
Switch your network connection, for example Wi‑Fi to mobile data.
Review system permissions for camera, photos, microphone, location, or notifications if the feature uses them.
If the problem remains, email [email protected] with the details listed below.
Subscriptions and refund requests.
Purchases made through Apple are managed by Apple. To review, cancel, or request help with an App Store subscription, open iOS Settings, tap your Apple ID, then open Subscriptions. Refund requests are handled through Apple’s official refund process.
If you are unsure whether the issue is app-related or billing-related, email [email protected] and describe what happened. We can help you identify the right next step.
What to include in your email.
| Item | Why it helps |
|---|---|
| Device model | Helps us identify device-specific behavior. |
| iOS version | Some issues are related to system version differences. |
| nicholsm version | Confirms whether you are using the latest release. |
| Screenshot or recording | Shows the exact screen, error message, or unexpected behavior. |
| Time of issue | Helps match the report with diagnostics, if available. |
Data and privacy support.
nicholsm follows a data minimization approach. For information about collection, use, retention, security, and user choices, please review the Privacy Policy.
Privacy requests can also be sent to the same official email: [email protected].